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£4,258 settlement reached after school caterer suffers burn

Employee burnt by hot soup

Nicola, working in a school, had returned to the kitchen from her break. Using a cloth, she opened the food steamer to remove what she thought was a container full of vegetables.  Unbeknown to her, someone had moved round the containers in the steamer while she was away.  In addition to this, the containers, which were old and had ill-fitting lids, were not the correct trays for use in the steamer.  On removing the container, piping hot soup leaked out onto her left forearm, causing a painful burn.

The first-aider attended the scene, an accident report was completed and Nicola was taken to hospital where the burn was dressed and bandaged.  In the weeks following the accident, she struggled with domestic tasks and had to get help from members of her family. She also had trouble sleeping and her favourite social activities including swimming and horse riding, were badly affected.  She had to make a few follow-up appointments to see her GP as a result.  During several weeks’ absence from work, she was paid in full by her employer so fortunately did not suffer a loss of earnings.

Seeking legal assistance

The accident had been quite a blow to Nicola, both physically and psychologically.  She instructed us to help with her case and our solicitor Paul Pike immediately went about setting out the legal basis of the claim and submitting it to the employer’s insurer.

Some weeks after submitting the claim, the insurer admitted liability for the accident.  It was now for us to address medical causation. We arranged for Nicola to have an appointment with a GP specialist so that her injuries could be properly assessed and a formal prognosis given.

The most significant of Nicola’s physical and psychological injuries had resolved after around 5 months, though there were some residual symptoms.  

On disclosing the medical evidence to the employer’s insurer, Paul commenced settlement negotiations and secured a gross settlement of £4,258 to account for Nicola’s injuries, the assistance provided by family members in the aftermath of the accident, and travel costs relating to the injuries

Have you been injured at work?

If you have been injured in an accident at work, our experienced team know the impact this can have on your life in and outside the workplace. We’ll fight for the settlement you deserve.  To see how we could help you, call us on freephone 0808 256 5184 or get in touch online.

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If you’ve had an accident at work, you should get in touch with our specialist team as soon as possible.  We’ll take the details we need and explain the next steps. We always recommend you take the following steps, but don’t worry if there’s something here you haven’t done:

  • Complete an accident report and inform your Health and Safety representative at work
  • If you are still in pain, shock, or distress when the report is completed, do not sign it.
  • Keep details of anyone who witnessed the accident.
  • If possible, as soon as you can, ask your Health and Safety representative to take photos of the scene and make them available to you.
  • Write down your recollection of exactly what happened in the accident, including the location and approximate time.

Work Claims Bureau prides itself on progressing your claim promptly whenever it is possible to do so. No two claims are the same. How long your claim lasts is dependent on a number of factors, including:

  • The prognosis for your injuries
  • The conduct of all parties involved
  • Whether your employer admits they were at fault or if we need to fight your case on your behalf

Bearing this in mind, work accident claims typically take between 6 months and 24 months to conclude.  However, this is not ‘written in stone’, and they can last a shorter or longer time than this.

Your employer faces further culpability if they take disciplinary action against you or terminate your employment simply because you make an honest claim for personal injury. There is legislation in place to protect you. You are doing the right thing in reporting your accident and formally submitting a claim, both for yourself and for your employer in helping prevent similar accidents happening in the future.

Talk to one of our claim experts now to find out how much compensation you could be entitled to

All the claims we handle are on a No Win, No Fee basis. Find out out how much your claim is worth today